IT Specialist Madrid Office

About SAMY

We weren't built to follow, we were built to lead.
SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
We don't play it safe. We build what's next.
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Role Mission

As part of our global IT Digital Workplace structure, you are the technical heartbeat of our offices across Europe, with a strong focus on owning and optimizing the local Madrid workplace. You aren’t just responding to tickets; you are ensuring that our infrastructure, from high-end post-production setups to cloud-based SaaS tools and office connectivity, works reliably for every team member.

Reporting into the Global IT structure from day one, you will be the go-to expert for local needs while maintaining the high standards of a global organization. This role is based in Madrid but offers the exciting opportunity for occasional travel (approx. 10%) to other regional offices for onsite IT projects and hands-on support.

Key responsibilities

• Device & Asset Management: Own the full lifecycle of Apple and PC hardware, procurement, custom setup, provisioning, and tracking via SOTI MDM, ensuring everyone from our offices is ready to work.

• Systems & Access: Manage user environments and L1-L3 support for our core digital workplace stack (Google Workspace, Slack, Jira, Monday.com) in line with global identity policies.

• Connectivity & WiFi Infrastructure: Maintain, optimize, and troubleshoot local network performance (WiFi, switches, firewalls) and VPN access to guarantee maximum uptime for data-heavy operations.

• Endpoint Security: Ensure all devices stay secure and compliant using ESET AV and other corporate policies, while keeping operations strictly GDPR compliant.

• Global Alignment: Be an integral member of the Global IT Digital Workplace team, driving the implementation of global IT standards, automation, and security protocols globally..

• Documentation: Keep our technical "source of truth" updated, from asset inventories to internal troubleshooting guides and IT playbooks.

Skills & experience

• The Technical Pro: You have solid experience (3+ years) in IT support, workplace management, or system administration, ideally within a creative, marketing, or media agency environment.

• The Network Savvy: You possess strong hands-on knowledge of network infrastructure, WiFi optimization, and routing/switching basics.

• The Stack Expert: Proven experience managing SOTI MDM (or similar enterprise MDM solutions) and administering cloud collaboration environments (Google Workspace, Slack, Jira).

• The Problem Solver: You are structured and hands-on. You don’t just fix the issue; you improve the system so it doesn't happen again.

• The Communicator: You speak fluent English and Spanish (both written and spoken). You enjoy helping people and making complex tech feel simple for your colleagues.

• The Global Mindset: You are comfortable working within a global framework and can manage regional responsibilities with total autonomy.

• Flexibility to Travel: You are open to occasional international travel (around 10%) to other EMEA offices when onsite technical tasks or deployments require your expertise.

Benefits

• Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.

• Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.

• Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.

• Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth.

The SAMY Mindset
Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen.

We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build.

We're not looking for people who think the same, we're looking for people who want to grow with us.
Here's what it actually looks like to belong here:
Be Kind — because respect, trust, and honest feedback make great teams stronger.
Go Beyond — because good is never enough when excellence is the standard.
Craft Together — because the best ideas don't happen in silos.
Enjoy the Journey — because growth lives outside the comfort zone.
Own It — because real impact starts with accountability.
If this feels like your kind of adventure, let's build something together.

Diversity & Inclusion
At SAMY, difference is not something we accommodate, it's what makes us stronger.
With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company.

We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work.

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