Community Manager

About SAMY

SAMY is the global powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

MISSION

Manage and grow brand communities under a social-first approach, turning strategy into active, relevant conversations aligned with each account’s tone. This is an operational profile with strong judgment, supporting the Social Media Manager and strengthening community quality through insights and metrics.

JOB FUNCTIONS

• Support monthly content planning alongside the Social Media Manager.

• Provide community insights to optimize the content calendar and copy.

• Identify relevant conversational and cultural opportunities.

• Manage and oversee profiles across Meta, TikTok, WhatsApp, LinkedIn, and other platforms as required.

• Publish content considering each platform’s format, timing, and dynamics.

• Ensure tone consistency and overall profile organization across channels.

• Manage messages, comments, and mentions with agility and sound judgment.

• Develop and update response guidelines aligned with the brand voice.

• Execute outreach actions to amplify conversations when relevant.

• Monitor brand sentiment and ongoing conversations.

• Support reporting through clear analysis of engagement and community metrics.

• Identify alerts and opportunities for continuous improvement in digital management.

SKILLS REQUIREMENTS

• Experience managing brand communities and monitoring interactions with good judgment.

• Deep understanding of the dynamics, formats, and best practices of major social media platforms.

• Excellent writing skills and ability to adapt tone according to the brand’s identity.

• Understanding of key engagement metrics and sentiment analysis to optimize strategy.

• Proficiency with social media management and monitoring tools; basic knowledge of mobile-first content creation.

• Ability to adapt content to short-form video formats (Reels, TikTok, Shorts) with a practical, proactive, and creative approach.

• Intermediate level of English.

Cultural Fit
Beyond experience, we look for people who truly connect with the way we work

We are kind and direct, communicating clearly, honestly, and respectfully.

We collaborate without silos or egos, valuing collective success and recognizing that every idea counts.

We give feedback that helps others grow, learning from each other and celebrating progress.

We take pride in our work, paying attention to detail and committing to excellence.

And we take ownership of what we build, showing initiative, responsibility, and delivering real results.

We thrive with people who are kind, collaborative, driven by excellence, and committed to making an impact. If this sounds like you, you’ll thrive at SAMY.

Diversity & Inclusion

At SAMY, we believe in real diversity: teams where each person contributes from their uniqueness. We are committed to creating an inclusive, accessible, and barrier-free environment where every voice matters.

We welcome applicants of all abilities and backgrounds. If you need any adjustments during the recruitment process or in your daily work, please let us know. We want you to thrive on an equal footing.

Benefits:

• Flexible schedule and hybrid work options that help you balance your time and work in a way that fits your life.

• A geographic mobility plan that gives you the chance to explore new opportunities and work from different SAMY locations around the world.

• Celebrate your birthday with a day off, and take time to enjoy December 24th and 31st as company holidays to relax, recharge, and enjoy what matters most.

• Global social and environmental activities that allow you to take part in initiatives that create a positive impact under the OWN THE IMPACT framework, connecting with colleagues from around the world and contributing to projects that make a difference.

• Soft Return lets you transition back to work at your own pace, celebrate new family members with a Welcome SAMY Baby gift, connect with fellow working parents, and get expert coaching for first-time parents.

• Mirror Club is our mentoring program designed to accelerate the careers of talented women by connecting them with experienced mentors.

Global Referral Program that lets you refer clients, projects, or teammates, helping SAMY grow stronger while earning rewards for your contributions.