Sprinklr – Listening & Insights Implementation Manager

ABOUT SAMY

SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

MISSION

Design, implement, and deliver advanced Sprinklr Insights solutions for enterprise clients in Europe, creating social listening strategies and sentiment analysis frameworks, and developing actionable dashboards and reports using the platform’s analytics capabilities.

JOB FUNCTIONS

• Develop and deliver advanced Sprinklr Insights implementations for European enterprise clients.

• Create data visualization and reporting solutions using Sprinklr's analytics capabilities.

• Design social listening strategies and sentiment analysis frameworks.

• Train clients and internal teams on advanced Sprinklr Insights features and methodologies.

• Collaborate with US Insights team to maintain global consistency and share best practices.

• Support sales process with technical demonstrations and proof-of-concept development.

SKILLS REQUIREMENTS

• 4-7 years of experience in data analytics, business intelligence, or digital insights

• Deep expertise in social media analytics, sentiment analysis, and customer experience measurement

• Profi ciency in data visualization tools and advanced Excel/statistical analysis

• Understanding of European data privacy regulations (GDPR) and compliance requirements

• Strong presentation skills for executive-level stakeholder communication

• Experience with enterprise analytics platforms and API integrations

• Advanced knowledge of Sprinklr Insights module or similar social analytics platforms

• Profi ciency in SQL, Python, R, or other data analysis tools

• Experience with dashboard creation and automated reporting

• Understanding of social media APIs and data integration

• Knowledge of statistical analysis and trend identifi cation methodologies

• Experience with social listening tools such as Sprinklr, Brandwatch, and Talkwalker, etc.

CULTURAL FIT

If you are kind, collaborative and driven by excellence, you will thrive here. We work without silos or egos, we give sharp feedback, and we execute with precision towards shared goals. If you take ownership of your decisions, your performance and your results, this is your place.

BENEFITS

• Holidays according to law + 24 y 31 of December

• Birthday day off

• $80.000 COP monthly for Uber

• Marital leave (2 weeks)

• Mobilty program

• Referral program

• WFH, according to company policy

• Fridays working until 13:00 (if workload allows it)

• Seguro vida camara