Senior Account Manager

SAMY is a leading global social first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter.

We are the first international ecosystem fueled by creativity, technology and culture, and by a team of 900+ people across 20 offices and 55 markets, serving more than 270 leading clients, including Europe, the U.S. and Latin America, who live and breathe social-first. Together, we create relevancy in the social universe for blue-chip brands such as L’Oréal, The North Face, Diageo, Microsoft and Samsung, among others.

Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human and Transformative. We are adventurous. SAMY is where your career pushes boundaries and unlocks your highest potential. We were born with a desire to go further. To defy the status quo. To reshape our world.

This is your opportunity to work around the globe. With exciting clients. In projects that shape the industry.

An Senior Account Manager at SHARE is responsible to lead delivery and build relationships with new and existing clients, ensuring projects are delivered on time, in scope, and to SHARE’s highest standard of quality.

They will manage an Accounts team that will work across various accounts large and small, including global. This means the role will join a dynamic dedicated team working on global campaigns, both in isolation or in unison with agencies and stakeholders to cover media strategy, creative, social, production, and influencer management.

They will be required to manage a team of Account Executives/Managers and work with them to develop their career development and journey, ensuring they are matched accordingly to the agency's client portfolio.

Key responsibilities lie in ensuring client happiness, account retention and growth while working strategically with the client on their core business KPIs. An Senior Account Manager should be working to ensure their Accounts team meet client expectation but also seek to provide real value to the client's business be that within our current remit with our clients or through our other product offerings.

EXPERIENCE

• Minimum of 5 years of media and/or agency experience

• Experience in managing clients accounts and projects from briefing to project completion - both large and small, and also global

• Experience in onboarding, training, managing and growing/recruiting new starters and teams

• Can quickly ascertain businesses drivers, goals and needs

• Think strategically with senior stakeholders on their brand or business KPIs/objectives to identify need

REQUIREMENTS

• Ability to navigate all levels of a global workplace, thus having a strong understanding of the client’s business, different ways of working, cultures and markets

• Strong communication and presentation skills (both verbal and written), able to present to and deal with clients and stakeholders directly

• Excellent organisational skills and attention to detail, project/deadline management, time management and resourcing

• Ability to take client briefs and translate them into clear and actionable tasks

• Proactivity in seeking out incremental opportunities to grow accounts, upselling relevant SHARE services and products

• Demonstrable understanding of stakeholder’s needs and how to make them superstars within their own business

• Able to draft new client contracts and scope of works (SOWs)

• Vested interest in the growth of the business and our client portfolio and support the Head of Account Management to achieve this - this may include supporting on pitches/new business

• Can work strategically with senior stakeholders on their brand or business KPIs/objectives to identify their needs

• Can support internal marketing (incl. content) teams to PR SHARE to our client roster and potential customers

• Knowledge of paid media and influencer identification

• Additional language would be a bonus (Spanish)

ATTRIBUTES

• Proactive self-starter – able to take tasks and run with them

• Enthusiasm and passion for digital, marketing, and the part that data can play in creative ideation

• Excellent team player, willing to grow quickly and remain adaptable to the developing needs of a fast paced agency

• An approachable individual, who can have account issues escalated to and managed appropriately

• Calm, collected and positive attitude